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Meet the Team: Nirvana

This week we’re chatting with our Customer Support Team Leader, Nirvana! She’s just come back from maternity leave, so we’ll be talking about how she’s been getting back to grips with working life, what she loves about working on HomeSwapper and how her team have been making her proud… You’re back! How’s it been getting back into the team? I’ve touched base with them throughout the year, so [...]

By |March 27th, 2019|

Welcome to our Help Centre

We've been really busy the past couple of months creating a new Help Centre website for all tenants who are either using, or thinking about using HomeSwapper. And we’re now very pleased to say that it’s launched! The new Help Centre website is packed full of useful tips and advice for using HomeSwapper to make sure that everyone is getting the most out of it and using it [...]

By |March 22nd, 2019|

Getting ready for viewings on a budget

You’ve been chatting to another swapper for a while, you both like the sound of each other’s homes on paper and the pictures look good… time for that all-important viewing! But how to prepare? We’ve heard so many times of swappers going to view another person’s home and when they get there, the home isn’t quite what they thought. It’s so important when viewing a property to be able [...]

By |March 15th, 2019|

Meet the Team: Dot

This week we’re bringing you the third in our Meet the Team series with Customer Support Team member, Dot. We asked her about what working for HomeSwapper tenants mean to her. First of all, tell us about your role I work on everything and anything! Across the Customer Support Team most of us are ‘product champions’, which means we have one specific Housing Partners product that we specialise [...]

By |March 4th, 2019|

Working to improve HomeSwapper

As all active swappers will know, back in September 2018 we started to make updates to the HomeSwapper site in order to persuade some swappers to use the site better. Here we look back at how these changes have made a difference to how the site is being used. As a result of feedback from all swappers out there, first up in our changes was an update to [...]

By |February 27th, 2019|

Refusing a swap: the law

We’ve all heard stories of tenants finding a swap, only to be let down at the last minute; even when a council or housing association approves a mutual exchange they can still fall through. When this happens at the last minute it can be heartbreaking, not to mention expensive. But are those who pull out breaking the law? Why would your landlord refuse a swap? And what can you do [...]

By |February 26th, 2019|

Advice from NHS UK: How to stay at your best, from the best

In a nation divided by whether you pronounce it ‘scone like moan’ or ‘scone like gone’, whether the milk goes in before or after the tea, as well as the more serious stuff, there is one thing almost all of us agree on: We love the NHS. As well as providing front line care in emergencies, bringing us into the world and looking after us as we get older, [...]

By |February 8th, 2019|

Running a business from home

Over the past 30 years, technology has been changing the way we live and in more recent times, it’s also been transforming the way we work. As part of this change, running a business from home is becoming more and more common. But where do you stand as a social housing tenant looking to start running a business from your home? In this article, we’ll be taking a look at any [...]

By |February 4th, 2019|

Meet the Team: Abi

This week we’re bringing you the second in our Meet the Customer Support Team series with Support member, Abi. We chatted with her about why she loves her job, what the HomeSwapper tenants mean to her and her own experiences with social housing. First of all, tell us about your role I spend my day mostly answering email tickets – these are the queries that customers send in [...]

By |January 25th, 2019|

How to change locations

If you’ve changed your mind about the areas you’d like to live in, then don’t worry – we’re really flexible! Our simple guide will show you how you can update the locations you put in at the start, whether you want to add to them, delete some, or change them completely. Access your locations First, go to your Dashboard. In the menu at the top, you’ll see My details [...]

By |January 16th, 2019|

My home swap – a landlord’s experience

Anne works for one of the landlords who have signed up to HomeSwapper. She helps their tenants find out all about HomeSwapper - a job perfect for her, as she herself has used HomeSwapper to find a new home in the past.  Read her story here: I have personal experience of just how HomeSwapper can improve lives. In our early fifties, we found ourselves living in a 3-bedroom council [...]

By |January 11th, 2019|

HomeSwapper badges update

We asked our community of swappers for some advice on how we should think about changing the badges system to make HomeSwapper work better for them. We had a great response and some really helpful suggestions. Following this feedback, we will soon be reducing the number of badges offered to swappers on HomeSwapper. While getting a badge for logging in on Christmas Day is fun, it won’t really help [...]

By |December 17th, 2018|

Home energy advice

When winter arrives and it gets freezing cold, we also know that it’s this time of year when energy bills can soar. We’ve put together a quick guide on tips and tricks to help you keep those energy levels down: Keep your curtains drawn at night – you’d be amazed at how much heat escapes from your windows! If you’ve got blinds, unfortunately, they do not stop heat escaping… [...]

By |December 13th, 2018|

Meet the Team: Debbie

It’s the first in the Meet the Team series and we’re kicking it off with Team Leader, Debbie. She’ll be telling you all about her day-to-day activities, what she’s responsible for and her love for HomeSwapper! First things first, tell us about your role I’m the Team Leader on the Customer Support Team, which is more of a mixed bag than you’d think! First and foremost, I’m the line [...]

By |December 1st, 2018|

HomeSwapper in action

We sometimes hear stories from the landlords signed up to HomeSwapper that really touch our hearts and make us glad to come to work in the morning.  Most recently, we were chatting to David from Walsall Housing Group who had this to tell us: 'I’m David Brown and I’m the technical specialist for mutual exchanges at WHG. This means I look after mutual exchange applications from start to finish, [...]

By |November 29th, 2018|

Meet the Customer Support Team

The HomeSwapper Customer Support Team are a hugely important part of the HomeSwapper team; they’re the ones you’ll get in touch with if you want to talk through any technical difficulties, or if you’re confused by a process on the site. Many of you will have spoken with our Customer Support Team over email for one reason or another during your time on HomeSwapper. We’ll be writing a new [...]

By |November 19th, 2018|

Right to buy – a breakdown

As social housing tenants, the Right to Buy scheme is open to many of you and if it’s a possibility, it’s a fantastic way of ensuring stability once you’ve found a home you love. Below is a breakdown to understanding the Right to Buy and if it might work for you.  Am I eligible? Under the current rules, you can apply to buy your council home if: It’s [...]

By |November 5th, 2018|

Stay safe during home viewings

Your safety is very important to us at HomeSwapper, so we’d like to remind you that safety is something you should always bear in mind during a property viewing.It’s very unlikely that you will come across any trouble, but we’ve put together a few tips to make sure that you stay happy and safe during your viewings. If you’re viewing another swapper’s home: Make an appointment to view [...]

By |November 1st, 2018|

HomeSwapper in the run up to Christmas

The weather is getting chillier, Christmas presents are appearing in shop windows and it won’t be too long before the Christmas street lights start going up… the countdown to the 25th December is officially on! At this time of year we do tend to see a little less activity on HomeSwapper, with swappers focusing more on the upcoming festivities. This of course, means fewer matches being made on the [...]

By |October 29th, 2018|

I’ve found a swap – what next?

You’ve found the swap you wanted after working with other swappers on HomeSwapper– congratulations! So, what happens next? We will show you some of the things you need to do in order to move into your new home. Forms All tenants are required to complete a mutual exchange form, just ask your landlord and they’ll send you the details. It will usually be in paper form rather than [...]

By |October 15th, 2018|

Writing a great advert for your home

Your advert is the first impression a potential swapper will have of your home, so it’s important that you make it great! The property description in the ‘additional information from tenant’ section on your advert is where you’ll have the chance to explain why somebody would want to swap tenancies with you. Key features Before you get started, have a think about the different features your property offers. Build [...]

By |October 1st, 2018|

The HomeSwapper vocabulary guide

Here at HomeSwapper, we understand how the idea of mutual exchange can seem daunting to some swappers… finding that swap, going through the legal processes and finally, moving house. On top of this, there are many new technical terms to understand when it comes to mutual exchange. We recently heard from one swapper, who told us how much more difficult this makes the process. We want to help our swappers [...]

By |September 28th, 2018|

Tackling timewasters

At HomeSwapper we had become aware of an issue that swappers were having with ‘timewasters’; other users who weren’t responding to messages or were not active users of the swapping service. We’re always looking to make the site the best it can be for our swappers, so we asked what they thought could be done to tackle this – and what a response we got! We had some fantastic suggestions [...]

By |September 17th, 2018|

What is mutual exchange?

HomeSwapper is the UK home of mutual exchange and we’re constantly impressed by the knowledge of our tenants on the subject. For those new to swapping though, there can be a lot to learn, so we wanted to write this article as a helpful guide to what mutual exchange really means… What is a mutual exchange? First and foremost: a mutual exchange is a home swap between two [...]

By |September 12th, 2018|

How to: Use the HomeSwapper messaging function

Many swappers use the HomeSwapper messaging function every day to interact with other swappers. For those that aren’t as familiar with messaging through HomeSwapper, we’ll be taking you through how to use the messaging function in a simple step-by-step guide. How to see your messages Once you’ve logged in to your HomeSwapper account, on your Dashboard you’ll see a Messages button in the left-hand menu and [...]

By |August 31st, 2018|

Advice from experienced swappers to new users

We find that the best advice on how to make the most of HomeSwapper comes from those with experience, so we asked successful swappers what their advice would be for users new to the HomeSwapper site. Here’s what they had to say... 1. Take lots of photos Barbara and Lisa suggest posting plenty of photographs of both the outside and inside of your home and adding a very full [...]

By |August 15th, 2018|

How to: Use HomeSwapper match filters

This article takes a look at setting up the match filters for the home you’d like. We’ve put together this step-by-step guide to make sure you’re getting the most out of our HomeSwapper matching system. My Matches Screen When you log in using a browser, you’re taken to your Dashboard where you’ll see an option to click on Matches: You can also [...]

By |August 8th, 2018|

How to: Use the HomeSwapper MultiSwap tool

The second in our series on how to use our HomeSwapper website, looks at how to create a MultiSwap. We have put together a step-by-step guide to help you form a chain of swappers: What is a MultiSwap? A MultiSwap is a swap involving more than two homes, where a swapper moves into the home of a person who is moving into the home of [...]

By |July 31st, 2018|

Why downsizing might work for you

Every day on HomeSwapper we see users looking to swap for a property with a little more space, usually to accommodate a growing family. This means that there are always plenty of smaller properties available for swapping into. If downsizing isn’t something you’ve considered before, now might be the time to have a think about just how much space you really need - it could be just the thing to [...]

By |July 13th, 2018|

Advice from our Customer Support Team

Our Customer Support Team hears from many of you each day and is always happy to answer your questions. We asked them about the most common questions they get from tenants and this is what they had to say – it might just help you with an answer you’ve been searching for! “I’m not sure how to sign up” Signing up to HomeSwapper is quick and easy and the [...]

By |June 28th, 2018|

Tips for a smooth move

So, you’ve found your swap and you’re moving house – congratulations! Once the checks have been made and the paperwork is signed you can begin your moving preparations. But where to start?? We understand that there isn’t usually a lot of time between finalising the paperwork and the moving date, so we’ve put together our top tips for an easy move. Three weeks ahead Get hold of packing [...]

By |June 19th, 2018|

What to look for when viewing a potential home

We know that many of you are searching for your perfect home and after our series on ‘How to be a successful swapper’ you’ll be all set on what you need to do to make your home and advert look the best they can. But how do you know what to look for when viewing other people’s homes? What are the most important factors and what do you really have [...]

By |June 12th, 2018|