If my landlord isn’t registered with HomeSwapper, will they still need to review it?

If your landlord isn't registered with HomeSwapper, you would need to register in the normal way and would then be given the optio to pay. By doing it this way, your landlord would not have any involvement in your account. If you find a swap though, you would still need to apply to your landlord to process the exchange, so in the end it will be your landlord's decision whether you're able to do the swap. Useful [...]

By |February 14th, 2019|

My landlord won’t pay for me anymore

If your landlord removes your free access to HomeSwapper we will try our best to help you maintain your access to the site. Get in touch with our Help Desk by emailing tenants@homeswapper.co.uk to see what we can do to help you. If you do have to pay, you can get full membership for as little as £2 a month with absolutely no hidden costs.

By |February 14th, 2019|

My photo’s are distorted or not uploading

If you're having trouble uploading your photos to your HomeSwapper account, you can send them into the Help Desk and they will upload them for you. Just attach the photos that you'd like to include on your advert to an email and send it to: tenants@homeswapper.co.uk. You can add up to a maximum of 15 photos to your account. If these won't fit in one email, you can send these in more than one email. Useful links: [...]

By |February 14th, 2019|

I’ve been asked to update my account information. Why?

If you've been asked to update your account information that will usually be because the information on your HomeSwapper account is different to the information on your tenancy. Before they can approve your account, your landlord will need you to update this information. If this is the case, you'll need to login to your account and complete the information they've asked you to change. Once you've done this, your account will be sent again to your landlord for approval. [...]

By |February 14th, 2019|

How much is HomeSwapper?

If your landlord is registered with HomeSwapper and approves your account, then it's free! If not, then you'll need to pay a small amount to be able to use the site. The charges are: 3 months = £12 6 months = £16 12 months = £24 Useful links:

By |February 14th, 2019|

What happens if you can’t process my postal order?

If you've sent us a PO but we haven't been able to process it, don't worry. We'll send this back to you in the post and you should hopefully receive this by the next day, or the day afterwards at the very latest. You should also be able to get this amended or refunded to you at the post office. If you would still like to activate your membership, we would need another Postal Order entered correctly. We'll then [...]

By |February 14th, 2019|

What happens if you can’t process my cheque?

If you've sent us a cheque but we haven't been able to process it, don't worry. The money will not have left your bank because we couldn't process it. Instead, we destroy it safely and securely. If you would still like to activate your membership, you will need to send another cheque with the information entered correctly. We'll then process this on the day that we receive it and email you straight away to let you know your account [...]

By |February 14th, 2019|

Why does my account need to renewed and approved by my landlord?

Every 6 months your account will be sent back to your landlord so that they can approve it to be renewed. During this process they will check how you’ve been using your HomeSwapper account; amongst other things, that you’ve been an active user and that your details are still the same. If you're waiting for more than 2 weeks for renewal, we'd recommend getting in touch with your landlord directly. Useful links: [...]

By |February 12th, 2019|

I’m waiting for my landlord to approve my account

While your account is waiting for approval from your landlord, your access will be restricted. The approval process is handled by your landlord and not HomeSwapper. This means that there's not much we can do from our end, but we'd recommend getting in touch with your landlord directly if you've been waiting more than 2 weeks for approval. Useful links:

By |February 12th, 2019|

Can I give cash incentives?

No, this is illegal and if you do this then you could face eviction from your property by your council or housing association.

By |February 12th, 2019|

How can I see another swapper’s contact details?

When looking at someone else's advert, look to the right of the photo(s) and if the tenant has chosen to share them, you'll see their contact details here. If they haven't chosen to share their details, it will say "Chosen not to be contacted directly." If this message is shown, you can use the 'message tenant' button to contact them via HomeSwapper.

By |February 12th, 2019|

How do I share contact details with other swappers?

It's possible to share your contact details so other swappers can see this on your advert. To do this, please follow these steps: Log in to HomeSwapper Go to 'My details' and then 'My account' Next to your email address and phone numbers(s) you will see there is a 'Share' option Just tick the details you want other swappers to be able to see on your advert, and then click 'Submit' at the bottom of the page [...]

By |February 12th, 2019|

What are the different ways I can search?

On the 'Find a match' page, there are 4 different ways that you can search for homes. You can see these options as different 'tabs' at the top of the filters section: 'Matches' - this shows homes you want that want a home like yours. This is based on rent, type of home, location and the number of bedrooms of each home. Because these are 2-way matches, you will not see quite as many homes as you would in [...]

By |February 12th, 2019|

How do I pay?

Once you've signed up to HomeSwapper and checked that your landlord isn't registered with us, the quickest way to get to the payments screen is to click on 'Messages' at the top of your Dashboard. You will then see a popup window that says you're required to pay. There is a 'Find out more' button you can click on, which will take you to the payment options screen. Before you choose your subscription type, please check the 'ongoing payment' [...]

By |November 13th, 2018|

My account isn’t active yet. Why?

There could be a couple of reasons for this. Please log into your account and complete the information requested. Once you have done this your account will be sent to your landlord for authorisation. Sometimes, the time this approval takes can vary from landlord to landlord, depending on volume and their internal procedures. Please do not make payment whilst you are awaiting approval as it may not be possible to refund. You could also try contacting your landlord to request that [...]

By |November 13th, 2018|

How do I join HomeSwapper?

Just go to the HomeSwapper website and click Register in the top right hand corner. Then follow the simple steps to complete your registration. We have simplified this process so it is now faster and easier than ever before. If your landlord is partnered with us, the service is completely free of charge, although please be aware they will just need to approve the application before you have full access. If you can fill in as much information as [...]

By |November 13th, 2018|
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