What does ongoing payment mean?

When you pay for full HomeSwapper membership, you have the choice between a one-off payment, or an ongoing payment setup, which means that payments will be taken to keep your account active until you tell us you want to stop payments. At the bottom of the payment options page you'll see the option for ongoing payments. If you choose to leave the box ticked, this will opt you into this agreement. Unfortunately we cannot refund any ongoing payment transactions. [...]

By |February 14th, 2019|

I’ve been asked to update my account information. Why?

If you've been asked to update your account information that will usually be because the information on your HomeSwapper account is different to the information on your tenancy. Before they can approve your account, your landlord will need you to update this information. If this is the case, you'll need to login to your account and complete the information they've asked you to change. Once you've done this, your account will be sent again to your landlord for approval. [...]

By |February 14th, 2019|

How much is HomeSwapper?

If your landlord is registered with HomeSwapper and approves your account, then it's free! If not, then you'll need to pay a small amount to be able to use the site. The charges are: 3 months = £12 6 months = £16 12 months = £24 Useful links:

By |February 14th, 2019|

What happens if you can’t process my postal order?

If you've sent us a PO but we haven't been able to process it, don't worry. We'll send this back to you in the post and you should hopefully receive this by the next day, or the day afterwards at the very latest. You should also be able to get this amended or refunded to you at the post office. If you would still like to activate your membership, we would need another Postal Order entered correctly. We'll then [...]

By |February 14th, 2019|

What happens if you can’t process my cheque?

If you've sent us a cheque but we haven't been able to process it, don't worry. The money will not have left your bank because we couldn't process it. Instead, we destroy it safely and securely. If you would still like to activate your membership, you will need to send another cheque with the information entered correctly. We'll then process this on the day that we receive it and email you straight away to let you know your account [...]

By |February 14th, 2019|

Can I give cash incentives?

No, this is illegal and if you do this then you could face eviction from your property by your council or housing association.

By |February 12th, 2019|

My landlord won’t pay for me any more. What can I do?

If your landlord removes your free access to HomeSwapper, you can get full membership for as little as £2 a month with absolutely no hidden costs. Email us at the Helpdesk to see if there's anything we can do to help you.

By |November 13th, 2018|

How do I pay?

Once you've signed up to HomeSwapper and checked that your landlord isn't registered with us, the quickest way to get to the payments screen is to click on 'Messages' at the top of your Dashboard. You will then see a popup window that says you're required to pay. There is a 'Find out more' button you can click on, which will take you to the payment options screen. Before you choose your subscription type, please check the 'ongoing payment' [...]

By |November 13th, 2018|

How do I cancel my FuturePay ongoing payment agreement?

If you wish to cancel your ongoing payments, just follow these steps: Log in to HomeSwapper here On the top menu, go to My Details then My Account Move to the bottom of the menu and click on Cancel my Ongoing Payment If you can't see this option at the bottom of the menu, it's because it has already been cancelled  

By |November 13th, 2018|
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