We’re sorry that you’ve had a bad experience with another swapper on our system.

It’s possible to block any swapper from contacting you again, through our messaging function. Simply go to your messages and open the conversation from the swapper you’d like to block. You should then see the option to ‘Block user’, just above the message.

If they do try and contact you again, their message won’t be delivered to you.

Our messaging facility is private and secure, but if you have chosen to put either your phone number, personal email address or social media profile to another user, this is entirely your decision and we can’t accept responsibility for this.