HomeSwapper using messages

Many swappers use the HomeSwapper messaging function every day to interact with other swappers. For those that aren’t as familiar with messaging through HomeSwapper, we’ll be taking you through how to use the messaging function in a simple step-by-step guide.

How to see your messages
  • Once you’ve logged in to your HomeSwapper account, on your Dashboard you’ll see a Messages button in the left-hand menu and also in the menu bar at the top of the page.

  • Click or tap either button to your Messages Inbox. On the left you’ll be able to see who you have messages waiting from and once you click on the message, the content will appear in the right section of the screen. You can see we have a message from the HomeSwapper team.

  • You’ll be able to see all messages that you have sent the other user by clicking on load earlier conversations in the right-hand section, so you can look through the entire conversation.

How to find a Swapper?
  • If you’d like to check messages from a particular user you’ve been in touch with, you can search for them directly in the search box in the Messages section. Just make sure you check the spelling of their username before searching!

  • In the Messages section on the left you’ll be able to see how long ago the user was last online and if they’re online right now, a green dot will appear next to their name.

Can I message a Swapper from their profile?
  • To start a conversation with someone when you’re on their advert, simply click on the Message tenant button to the right of their advert, as shown in the image

HomeSwapper location box
  • Click and you’ll be taken straight to your inbox and you can message as usual.

What should I say?
  • If you’re not sure of exactly what to write then HomeSwapper has created some suggestions to get the conversation started.

  • Simply click on the See message suggestions option underneath the message box and suggestions will appear:

  • You can do things like show interest in someone’s advert, ask someone to send photos of their home.

  • If you are not interested in proposals or have found other matches that better suit you, explain this so that people aren’t wasting their time waiting for you. One of the biggest complaints we have from swappers is of ‘timewasters’, or people who don’t reply.

  • Once you have chosen the one you think is best, click on Use and this will appear in the message box. You can then edit the message if you’d like to.

  • So, there’s really no reason not to reply to other users!

  • Once you start a conversation with other swappers, you’ll see that just as with messaging on a smart phone, your messages will appear on the right and the other swapper’s message will show on the left.

  • We will also let you know once your message has been seen by the other user.

How do I send pictures?
  • If someone asks for photos, you can do this easily. Underneath the message box is also the option to Send a photo. 

  • Click on this to go to your photos on your computer or phone and choose which to upload, just like when you send through Facebook or other messaging apps.

Can I see more about their home?
  • Yes, if you receive a message from another user about swapping, then you can very easily go straight through from your inbox to view their advert and see if you’re interested in their home as well.

  • To do this, just click on the View profile button when you’re in their message, which is at the top of the messaging section. This will open up a quick view window that gives the basic details about their home, main photo and the badges they have.

  • You can see the advert in full by clicking on View full details under the advert details.

How do I delete messages?
  • Click on the message and scroll to the top  you can also delete the whole conversation by clicking on the bin icon at the top of the window.

  • If you’d like to delete individual messages and not the whole conversation, then you can do this by clicking on the dustbin icon on the right of the particular message

Blocking a user
  • Unfortunately, sometimes users aren’t always as kind to other swappers as we would like.

  • If this is the case and you would like to stop receiving messages from another user, then you can also block them using the Block user button, next to the View profile button.

  • The other user won’t be notified that you have blocked them, but they will no longer be able to message you.

  • We would caution t only use this when you do not feel you can resolve things through messaging. And remember – always be polite yourself!

And there’s your simple guide to using the HomeSwapper messaging function to its best. Happy chatting swappers!

The HomeSwapper Customer Support team are always on hand to give advice and tips on how to get the most from HomeSwapper. They deal with Swappers every day and have a unique insight and view on the thousands of successful swaps that take place on HomeSwapper.