At HomeSwapper we had become aware of an issue that swappers were having with ‘timewasters’; other users who weren’t responding to messages or were not active users of the swapping service. We’re always looking to make the site the best it can be for our swappers, so we asked what they thought could be done to tackle this – and what a response we got!
We had some fantastic suggestions come through to us and our team then explored all the options, looking for solutions that would be fair to everyone. These will be introduced in phases and we are very happy to announce the first one here.
The ‘timewasting’ issue that seemed most important to our users was when swappers don’t respond to their messages, so it was this one we decided to action first.
HomeSwapper dashboard warning
HomeSwapper messages on dashboard
Thank you to everyone who gave suggestions and we look forward to letting you know the next phase very soon!
The HomeSwapper Customer Support team are always on hand to give advice and tips on how to get the most from HomeSwapper. They deal with Swappers every day and have a unique insight and view on the thousands of successful swaps that take place on HomeSwapper.