This spring, HomeSwapper users will be invited to answer questions anonymously about the overall experience of living in social housing. This long-term project will be called The Resident Voice Index™ and will cover topics around your experiences, your homes, your neighbourhoods, your housing providers and your vision for the future.
Over the past few weeks, we have been running focus groups with residents across the UK, working out the kind of topics that social housing residents want to answer questions about and importantly, those that are not being spoken about right now.
We believe that the best way to start asking these questions is to go to those of you that use HomeSwapper. The site is unique in social housing; at any one time there could be a ¼ million people actively using it that can add their opinions to these topics. By having your say, you can help to shape how neighbourhoods across the UK move forward.
Why get involved
The way that social housing works is changing. The recent publication by the government of the Charter for Social Housing Residents has made clear that residents need to be listened to and housing providers need to show that they will act upon their responses.
These changes are set to improve how housing providers interact with their residents; your voice will be more important than ever. The Resident Voice Index™ project will cover a range of topics co-created with residents about what’s important, ranging from what you expect from your homes and housing providers to what’s missing in your neighbourhoods.
Your voice matters and giving a few minutes to share your opinion can give the people planning improvements to services a real insight into where their efforts can be best placed.
How will the Resident Voice Index™ project work?
The Resident Voice Index™ project will gather responses from people living in social housing in the UK through a series of questionnaires, polls and surveys.
The results of the Resident Voice Index™ project will be published throughout the year and be freely available and accessible for both residents and housing providers. We want people working in social housing to use the results to build a detailed picture that can help inform the way that social housing works in the future.
The project is completely independent, with no links to housing providers or formal resident structures. Because of this, we believe that our platform gives an ideal space for you to express your views safely and freely.
All of the answers collected across this project will be anonymised, meaning that any information given will not have any links back to the person who gave it and will be held safely and securely.
We are so excited to launch this project, share the results and get to know more residents along the way. If you have any questions or would like to offer a suggestion for themes and topics that you think landlords should know, please get in touch at info.ResidentVoice@mrisoftware.com. You can also visit our FAQs here.
The HomeSwapper Customer Support team are always on hand to give advice and tips on how to get the most from HomeSwapper. They deal with Swappers every day and have a unique insight and view on the thousands of successful swaps that take place on HomeSwapper.