Unfortunately some swappers do not respond to all of their messages. We have taken action to try to persuade everyone to reply, even if it’s only to say ‘no thank you’. Now if you have any messages that haven’t been replied to, access to your account will be restricted.
You can see when a message has been read by the other swapper, as the word ‘seen’ will appear underneath your message in the chat window.
It is also worth checking the last time that the other tenant logged in. This is shown on their home advert and also next to the profile name within a message conversation.
We also allow you to narrow your search to those who have only recently logged in. On the ‘Find a match’ page, you will see this setting on the left hand side at the bottom.