How can I reset all the saved properties and ‘liked’ properties on my account?

The only way to remove ‘liked' properties and saved properties is one by one. To 'unlike' a home, simply click on 'My Swaps' in the menu and select 'Homes I Like', then on the home you want to remove, click on the 'Don't like' button. To remove a saved search go to the 'My Swaps' section again and click on the 'Saved Homes' option from the drop down menu. Then click on the dustbin icon next to the home [...]

By |February 14th, 2019|

A house has come up in a search as ‘no swap needed’. What does this mean?

This is a “void” property, which means that it is immediately available. These are uploaded by landlords and there should be a link in the message which will take you to the advert for that home. Here you should find instructions on how to bid for it (most landlords give a phone number and/or email address). If this isn’t appearing any more, it could be because the home has been taken down. Some landlords will only advertise these for [...]

By |February 14th, 2019|

How do notification emails work?

If you're registered on HomeSwapper, you'll receive notification emails to encourage you to log in to the system to look at messages and matches. These emails are sent if 24 hours has gone by since a message from another swapper was sent to you and you have not logged into your account. The same applies for match any emails.

By |February 14th, 2019|

How do I update the home I want?

To change your search details, log in and go into 'My details' at the top of your Dashboard and then choose 'The home I want'. Here you can edit your search locations, the type of property, number of bedrooms, rent amount, and features required. Once you have changed any of your details, please make sure you click the purple 'Next' button at the bottom of the page to save the new information you've put in. If you leave the [...]

By |February 14th, 2019|

How can I retrieve a home where I’ve clicked “Don’t like”?

Don't worry, these can be easily restored! To recover homes from your 'Don't like' list, you can follow these steps: Once you've logged in, hover your mouse over 'My Swaps' A drop down menu will appear and you should select 'Homes I don't like' You can either choose 'Restore all' which will send all of the properties back into your search results. Or you can individually restore specific properties.

By |February 14th, 2019|

I’m not seeing many matches with my advert

If you are not seeing many matches on the 'Find a match' page, we'd recommend: 1. Check the maximum rent amount in your settings - it may be set to a maximum of £150 per month for example, rather than per week. 2. You may need to change your 'Features you need' filters. To do this, you'll need to go to 'My details' menu at the top of the screen and then click on the 'The home I want' [...]

By |February 12th, 2019|

What is a MultiSwap?

There are two types of MultiSwap chains: The first is a 'pre-made' chain of our suggested homes for you to view. You can create up to 9 different MultiSwap chains, with a maximum of 5 homes in each chain. All homes are randomly chosen based on 'best matches' for each user's saved search preferences. The second is a 'build your own' option, which is done by yourself or other swappers. You’ll need to find each link in the chain [...]

By |February 10th, 2019|

Why am I being contacted by swappers outside of my preferences?

This is happening because on HomeSwapper, there are different search types. The default search is 'Direct Swaps (Matches)' and everything you will see in this search will be two-way swaps. This means that not only do they match your preferences, but the other person will be interested in your type of property and in your area as well. HomeSwapper will only ever email you about these two-way matches. However there is also a search available called 'All homes'. This [...]

By |November 13th, 2018|

How do I update my home details?

To change any of your property details, log on to HomeSwapper and go into 'My details' at the top of your Dashboard and then choose 'The home I've got'. Here you can edit your address, the type of property, number of bedrooms, rent amount, features, add additional information and manage your photos. Once you've changed any of your details, please make sure you click the 'Next' button at the bottom of the page. If you leave the page without [...]

By |November 13th, 2018|
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