Your advert questions

Your advert questions

Answers to help you get the best chance to swap your home

How do I change my email?

To change your email address (and username):

  • Log in to HomeSwapper
  • Go to My details and then My account
  • Click on Change Email Address
  • Put in your current password and then confirm your new email address to update
How do I view my own advert?
  • Log into HomeSwapper here
  • Go to your HomeSwapper Dashboard 
  • Click the View Your Advert button

Useful links:

What is the HomeSwapper data and privacy policy?

Regarding the information we ask you for when you register to HomeSwapper: this is necessary for our matching engine, which will help find you properties based on your search criteria, and also those who are interested in your property, as a 2-way match. The only details that are shared with other tenants are the property details that you fill out for your advert, and, if you have chosen to share them, your contact details.

Regarding council tax banding, and tenancy type: these questions were introduced based on tenant feedback, which told us that tenants would like to see this information when viewing adverts, so it is now included. If you do not know your council tax banding or your tenancy type, you can choose to skip these questions, as you do not have to answer them. They will then show as “not known” when someone is viewing your advert.

Regarding date of birth, housing benefit status, and the people you live with: This information is collected and shared with your landlord only, so that they can tell you immediately if a home becomes available that meets your requirements. This could be a swap suggestion, or a home that you can move into straight away without swapping (landlords occasionally upload “Immediately available” properties on HomeSwapper).

Some properties have age restrictions, which is why the date of birth is required. This means that you are not matched with anything you are not eligible to apply for.

Your age, gender, and the age and gender of anyone else in your home are also needed so that Department for Work and Pensions (DWP) guidelines on bedroom entitlement are taken into account when the landlord suggests matches. There is an option for ‘prefer not to say’ for gender.

As above, this information is never made public. It is shared only with the landlord (if they are partnered with us) so they can help you find a move more quickly.

Why aren’t the maps showing me the exact location of another swapper’s home?

Our Google Street View function uses the general postcode of a property, which means that you when you click to see it on a map it will usually show the road, instead of placing you directly outside the front door of the home.

Check the other swapper’s advert to see if they have put more specific details in their advert.

Why do the maps not show my exact location?

As the image is pulled from the maps service using your postcode, we are unable to change the way this is displayed. However, the maps are normally accurate to within 50-100 meters of the postcode you’ve typed in.

You can always make a note on your advert just to make your location clear:

  • Click on ‘My details‘ at the top of your Dashboard, and then ‘The home I’ve got
    Select the ‘Features‘ option and enter the information in the box at the bottom of this page
    Click ‘Next‘ at the bottom of this page. This will show straight away for other swappers when they see your home in their search results

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