We sometimes hear stories from the landlords signed up to HomeSwapper that really touch our hearts and make us glad to come to work in the morning. Most recently, we were chatting to David from Walsall Housing Group who had this to tell us:
‘I’m David Brown and I’m the technical specialist for mutual exchanges at WHG. This means I look after mutual exchange applications from start to finish, working with our swappers to help them find and move into new homes.
Not long ago we were really pleased to be able to put HomeSwapper to good use for a couple who have an adult son with special needs. One of the parents had become less mobile and could no longer get up the stairs to their bedroom or bathroom in their three-bedroom house. At the same time, we had a lady in a two-bedroom bungalette which had a wet room that was no longer being used. She had taken in her three nephews and nieces and so was badly over crowded. Both families were in desperate need of help.
With our help, our customers were able to match on HomeSwapper – which has meant the couple with the three-bedroom house have now moved to the two-bedroom property with a much-needed downstairs bedroom and wet room. The lady who was overcrowded now has a three-bedroom house which is perfect for her new family.
The exchange only took six weeks and we’re so happy to have changed the lives of two families for the better.’
Thank you, David! It’s fantastic to hear about landlords working so hard to help their tenants find the right swap and great to see HomeSwapper working so well.
The HomeSwapper Customer Support team are always on hand to give advice and tips on how to get the most from HomeSwapper. They deal with Swappers every day and have a unique insight and view on the thousands of successful swaps that take place on HomeSwapper.