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How to do COVID safe home viewings

Your hours of searching and chatting to other swappers have paid off – congratulations, you might have found the perfect home! To make sure, you’ll need to have a good look around to get to know the place and the neighbourhood […]

Why your voice matters

We spoke to residents and separately, to housing providers to find out what communication between them was like at the moment and ways in which they wanted to see engagement improved. Now we're launching The Resident Voice campaign.

What is an ombudsman?

Sometimes organisations don’t behave as they should. In the worst cases, there are impartial bodies that can help deal with this.

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