During your time using HomeSwapper, you’re almost certain to chat to our fantastic Customer Support Team. It may be that you’ve got a question about how certain functions work or perhaps you’d simply like to know how you can get the best out of the system. If you can’t find the answer to your query on our Help Centre, our Customer Support Team are here to help. While the [...]
This week we’re revisiting our Meet the Team series, where we introduce you to the members of our Customer Support Team that many of you will have spoken to during your time on HomeSwapper. We’re chatting to Head of Customer support , Lynn Darling about customer focus and the ways in which she works every day to ensure the best experience for all. First of all, tell us [...]
In the next article of our series introducing you to the Customer Support Team, we speak Tammy. She filled us in on why she loves working with the Customer Support Team and what she finds most rewarding about the role… First up, tell us about your role I know and work across all of the Housing Partners products, but the main product I work on is PRAH, which [...]
This week we’re chatting with our Customer Support Team Leader, Nirvana! She’s just come back from maternity leave, so we’ll be talking about how she’s been getting back to grips with working life, what she loves about working on HomeSwapper and how her team have been making her proud… You’re back! How’s it been getting back into the team? I’ve touched base with them throughout the year, so [...]
We've been really busy the past couple of months creating a new Help Centre website for all tenants who are either using, or thinking about using HomeSwapper. And we’re now very pleased to say that it’s launched! The new Help Centre website is packed full of useful tips and advice for using HomeSwapper to make sure that everyone is getting the most out of it and using it [...]
This week we’re bringing you the third in our Meet the Team series with Customer Support Team member, Dot. We asked her about what working for HomeSwapper tenants mean to her. First of all, tell us about your role I work on everything and anything! Across the Customer Support Team most of us are ‘product champions’, which means we have one specific Housing Partners product that we specialise [...]
This week we’re bringing you the second in our Meet the Customer Support Team series with Support member, Abi. We chatted with her about why she loves her job, what the HomeSwapper tenants mean to her and her own experiences with social housing. First of all, tell us about your role I spend my day mostly answering email tickets – these are the queries that customers send in [...]
It’s the first in the Meet the Team series and we’re kicking it off with Team Leader, Debbie. She’ll be telling you all about her day-to-day activities, what she’s responsible for and her love for HomeSwapper! First things first, tell us about your role I’m the Team Leader on the Customer Support Team, which is more of a mixed bag than you’d think! First and foremost, I’m the line [...]
The HomeSwapper Customer Support Team are a hugely important part of the HomeSwapper team; they’re the ones you’ll get in touch with if you want to talk through any technical difficulties, or if you’re confused by a process on the site. Many of you will have spoken with our Customer Support Team over email for one reason or another during your time on HomeSwapper. We’ll be writing a new [...]