Meet the Team: Tammy

In the next article of our series introducing you to the Help Desk, we speak with Help Desk Support member, Tammy. She filled us in on why she loves working with the Help Desk and what she finds most rewarding about the role… First up, tell us about your role I know and work across all of the Housing Partners products, but the main product I work on [...]

By |May 29th, 2019|

Meet the Team: Nirvana

This week we’re chatting with our Team Leader, Nirvana! She’s just come back from maternity leave, so we’ll be talking about how she’s been getting back to grips with working life, what she loves about working on HomeSwapper and how her team have been making her proud… You’re back! How’s it been getting back into the team? I’ve touched base with them throughout the year, so it’s been [...]

By |March 27th, 2019|

Welcome to our Help Centre

We've been really busy the past couple of months creating a new Help Centre website for all tenants who are either using, or thinking about using HomeSwapper. And we’re now very pleased to say that it’s launched! The new Help Centre website is packed full of useful tips and advice for using HomeSwapper to make sure that everyone is getting the most out of it and using it [...]

By |March 22nd, 2019|

Meet the HelpDesk: Dot

This week we’re bringing you the third in our Meet the Help Desk series with HelpDesk Support member, Dot. We asked her about what working for HomeSwapper tenants mean to her. First of all, tell us about your role I work on everything and anything! Across the Help Desk team most of us are ‘product champions’, which means we have one specific Housing Partners product that we specialise in. [...]

By |March 4th, 2019|

Meet the Help Desk: Abi

This week we’re bringing you the second in our Meet the Help Desk series with HelpDesk Support member, Abi. We chatted with her about why she loves her job, what the HomeSwapper tenants mean to her and her own experiences with social housing. First of all, tell us about your role I spend my day mostly answering email tickets – these are the queries that customers send in to [...]

By |January 25th, 2019|

Meet the HelpDesk: Debbie

It’s the first in the Meet the Help Desk series and we’re kicking it off with Team Leader, Debbie. She’ll be telling you all about her day-to-day activities, what she’s responsible for and her love for HomeSwapper! First things first, tell us about your role I’m the Team Leader on the Help Desk, which is more of a mixed bag than you’d think! First and foremost, I’m the line manager [...]

By |December 1st, 2018|

Meet the Help Desk

The HomeSwapper Help Desk are a hugely important part of the HomeSwapper team; they’re the ones you’ll get in touch with if you want to talk through any technical difficulties, or if you’re confused by a process on the site. Many of you will have spoken with our Help Desk over email for one reason or another during your time on HomeSwapper. We’ll be writing a new series introducing [...]

By |November 19th, 2018|