Once you've signed up to HomeSwapper and checked that your landlord isn't registered with us, the quickest way to get to the payments screen is to click on 'Messages' at the top of your Dashboard. You will then see a popup window that says you're required to pay. There is a 'Find out more' button you can click on, which will take you to the payment options screen. Before you choose your subscription type, please check the 'ongoing payment' [...]
If you wish to cancel your ongoing payments, just follow these steps: Log in to HomeSwapper here On the top menu, go to My Details then My Account Move to the bottom of the menu and click on Cancel my Ongoing Payment If you can't see this option at the bottom of the menu, it's because it has already been cancelled
Another user may have chosen not to receive messages from you if your message to this person has not been added to your conversations list. On HomeSwapper, members have the option to stop receiving messages from other members if they wish to (you will see this option when reading a message from someone else, above the message itself on the right). In future, if a member decides to ‘block’ another member, their homes will not appear in that person's [...]
Over 90% of Swappers are subscribed to HomeSwapper through their landlord. The landlord pays HomeSwapper an annual fee which is not dependant on how many users they have, so HomeSwapper earns exactly the same, whether the landlord has 1 user or 1001 users. The landlord has control over which of their tenants can or cannot use the service that they pay for. The reason more landlords partner with HomeSwapper than any other service is because we give their tenants [...]
Unfortunately, we’ve taken the 'floor level' option out because it wasn’t well-used by swappers, which means that if you've added that you're looking for a flat it will give you all flats, regardless of floor. If you'd like to be specific, please add a clear note to your 'additional information' section on your advert.
This is happening because on HomeSwapper, there are different search types. The default search is 'Direct Swaps (Matches)' and everything you will see in this search will be two-way swaps. This means that not only do they match your preferences, but the other person will be interested in your type of property and in your area as well. HomeSwapper will only ever email you about these two-way matches. However there is also a search available called 'All homes'. This [...]
Unfortunately there are some tenants who do not regularly log into their HomeSwapper account which we understand can be quite frustrating for active users. We have made recent changes to the way "time waster" accounts are treated on HomeSwapper based on feedback received. When you search, you have the option of filtering people out who haven't logged in recently. You can choose, for example, to only view adverts of tenants who have logged in over the last week. We [...]
Unfortunately some swappers do not respond to all of their messages. We have taken action to try to persuade everyone to reply, even if it's only to say 'no thank you'. Now if you have any messages that haven't been replied to, access to your account will be restricted. You can see when a message has been read by the other swapper, as the word 'seen' will appear underneath your message in the chat window. It is also worth [...]
To change any of your property details, log on to HomeSwapper and go into 'My details' at the top of your Dashboard and then choose 'The home I've got'. Here you can edit your address, the type of property, number of bedrooms, rent amount, features, add additional information and manage your photos. Once you've changed any of your details, please make sure you click the 'Next' button at the bottom of the page. If you leave the page without [...]
Log into HomeSwapper here Go to your HomeSwapper Dashboard Click the View Your Advert button Useful links:
Congratulations! Both you and the other Swapper will need to contact your landlords and give them the details for the exchange. They will then update their systems accordingly and start the process. On your HomeSwapper account, you will need to mark it as successfully swapped so that you won't receive any more contact for Swaps. You just need to mark your account as 'Swapped', which only takes a few seconds. This will then update your account and ensure that [...]
To close your account: Log in to HomeSwapper Go to 'My details' and then 'My Account' Scroll to the bottom of the page and click on 'Close my account' Alternatively, you can click on the 'Close your account' button on your dashboard. Please be aware that if you pay for HomeSwapper yourself you might lose some of the time you have paid for. If your landlord gives you free use of the service then they will need to re-authorise [...]
To change your email address (and username): Log in to HomeSwapper Go to My details and then My account Click on Change Email Address Put in your current password and then confirm your new email address to update
There could be a couple of reasons for this. Please log into your account and complete the information requested. Once you have done this your account will be sent to your landlord for authorisation. Sometimes, the time this approval takes can vary from landlord to landlord, depending on volume and their internal procedures. Please do not make payment whilst you are awaiting approval as it may not be possible to refund. You could also try contacting your landlord to request that [...]
We do advertise on HomeSwapper, but any revenue from this is put straight back into the service which allows us to keep developing it and making it better. We will never show any adverts that take up the full screen or block your view of any HomeSwapper content. We've tried to keep advertising to a minimum, and we work very closely and regularly with our ad providers to make sure that anything we show is appropriate and doesn't feature [...]
We are very sorry to hear you are dissatisfied with the service you have received from HomeSwapper. A formal complaint would need to be submitted in writing to: HomeSwapper (HPL Complaints Department) 2nd Floor Teme House Whittington Hall Whittington Road Worcestershire WR5 2RY Upon receiving your correspondence, your complaint will be investigated in full by one of our team members.
If you click 'Unsubscribe' at the bottom of the last email you received from us, it will take you off the mailing list and you won't be sent these emails in future.
Just go to the HomeSwapper website and click Register in the top right hand corner. Then follow the simple steps to complete your registration. We have simplified this process so it is now faster and easier than ever before. If your landlord is partnered with us, the service is completely free of charge, although please be aware they will just need to approve the application before you have full access. If you can fill in as much information as [...]
When you register to HomeSwapper and upload your advert to the site, we do not show your house or flat number, for security reasons. We also ask that if you upload a photo of the front of your property, the number is not visible for the same reason (we also check all photos and will remove these, if they are added). However, on your advert, the street name will be visible, as well as the postcode. This has always [...]