As an IT software company we have no way of proving if an advert or description is fraudulent.  At HomeSwapper we only provide the tool to allow tenants to advertise their homes. Once a tenant has registered their account this will need approval from the property landlord to make sure that the details that the tenant has added to their home advert are correct against the property. Therefore, it is the landlord's responsibility to take any further action with [...]

HomeSwapper has a dedicated UK-based support and development team to provide tenants and housing providers with the highest levels of support, whilst continuing to develop and improve the software to provide you with the platform where you are most likely to complete your mutual exchange.

We're sorry to hear you do not wish to have your contact details and property details included in our HomeSwapper lists service. HomeSwapper lists are used by a large number of landlords to ensure that available homes are advertised to those people who do not have access to the internet. Having your property advert included within lists can increase your chances of finding a swap. If you would still like to unsubscribe from these lists, please send an email [...]

To clear your cache or cookies you'll need to: - Find out what browser you're using. You can do this by clicking here: https://whatbrowser.org - Once you know your browser, Google 'clear cache' followed by your browser name. For example, if you are using Internet Explorer, type: 'clear cache - Internet Explorer' - Then follow the instructions given

If you're having an problems with the site, you might need to take a screenshot of your computer screen to show us the issue. You can do this by: Have your screen open, press and hold down the 'Alt' key on your keyboard With 'Alt' held down, press 'Print Screen (PrntScrn)' If you then open Microsoft Paint (or Word if you prefer and have it installed), just click 'paste' and it should copy this into here as an image [...]

We brought in a new rule that encourages swappers to always reply to each other, even if it's only to say 'no thank you'. Now, if you have any messages that haven't been replied to, access to your account will be restricted. Any messages you need to reply to are now highlighted in red. Once you've replied to these you will have full access to your account again. If it seems like you do not have any unread (red) [...]

We're sorry that you've had a bad experience with another swapper on our system. It's possible to block any swapper from contacting you again, through our messaging function. Simply go to your messages and open the conversation from the swapper you'd like to block. You should then see the option to 'Block user', just above the message. If they do try and contact you again, their message won't be delivered to you. Our messaging facility is private and secure, [...]

If you've forgotten your password, don't worry it's really easy to reset it. There are two options: 1. When you go to the login page of HomeSwapper, underneath the boxes for username and password, you’ll see a prompt that says, 'Forgot your password?'. By clicking on this you'll be taken through the steps to reset your password using the email address you used to setup your HomeSwapper account. 2. If you signed up using a username, rather than an [...]

Another user may have chosen not to receive messages from you if your message to this person has not been added to your conversations list. On HomeSwapper, members have the option to stop receiving messages from other members if they wish to (you will see this option when reading a message from someone else, above the message itself on the right). In future, if a member decides to ‘block’ another member, their homes will not appear in that person's [...]

Over 90% of Swappers are subscribed to HomeSwapper through their landlord. The landlord pays HomeSwapper an annual fee which is not dependant on how many users they have, so HomeSwapper earns exactly the same, whether the landlord has 1 user or 1001 users. The landlord has control over which of their tenants can or cannot use the service that they pay for. The reason more landlords partner with HomeSwapper than any other service is because we give their tenants [...]

Unfortunately there are some tenants who do not regularly log into their HomeSwapper account which we understand can be quite frustrating for active users. We have made recent changes to the way "time waster" accounts are treated on HomeSwapper based on feedback received. When you search, you have the option of filtering people out who haven't logged in recently. You can choose, for example, to only view adverts of tenants who have logged in over the last week. We [...]

Unfortunately some swappers do not respond to all of their messages. We have taken action to try to persuade everyone to reply, even if it's only to say 'no thank you'. Now if you have any messages that haven't been replied to, access to your account will be restricted. You can see when a message has been read by the other swapper, as the word 'seen' will appear underneath your message in the chat window. It is also worth [...]

We do advertise on HomeSwapper, but any revenue from this is put straight back into the service which allows us to keep developing it and making it better. We will never show any adverts that take up the full screen or block your view of any HomeSwapper content. We've tried to keep advertising to a minimum, and we work very closely and regularly with our ad providers to make sure that anything we show is appropriate and doesn't feature [...]

We are very sorry to hear you are dissatisfied with the service you have received from HomeSwapper. A formal complaint would need to be submitted in writing to: HomeSwapper (HPL Complaints Department) 2nd Floor Teme House Whittington Hall Whittington Road Worcestershire WR5 2RY Upon receiving your correspondence, your complaint will be investigated in full by one of our team members.

If you click 'Unsubscribe' at the bottom of the last email you received from us, it will take you off the mailing list and you won't be sent these emails in future.

When you register to HomeSwapper and upload your advert to the site, we do not show your house or flat number, for security reasons. We also ask that if you upload a photo of the front of your property, the number is not visible for the same reason (we also check all photos and will remove these, if they are added). However, on your advert, the street name will be visible, as well as the postcode. This has always [...]